Website Privacy Policy
Your privacy is essential to our success and is a responsibility we take seriously.
This notice addresses how your personal information is collected, used, and disclosed when you visit willowpathways.com (“Website”). Willow Pathways Therapeutic Services (“Willow Pathways”) is the owner of this Website. Our Website is hosted on the Wix.com platform. Wix.com provides use with the online platform that allows us to build and manage our Website.
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The following Privacy Policy (“Policy”) describes the collection, use, and disclosure of information that may be obtained through use of this Website. This Policy applies to information collected, used, or shared through Willow Pathways services such as websites, mobile sites, applications (“apps”), and widgets unless a different policy is provided on a particular website or app, in which case such different policy shall control data collected through that website or app. By using this Website, you consent to the data practices described in this statement.
In addition to this Privacy Policy, you may review our Notice of Practice Policies specifically related to client information (protected health information or PHI) submitted through Willow Pathways’ Client Portal.​
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Collection of your Personal Information
To better provide you with services offered, Willow Pathways and our third-party providers may collect personally identifiable information, such as your:
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First and last name
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Email address
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Phone Number
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Information you communicate to us through our Website, our social media pages, or through other means
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you elect to use certain services. These may include registering for an account, sending us an email message, or sending us a text message. To wit, we will use your information for, but not limited to, communicating with you in relation to services you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Willow Pathways collects and uses your personal information in the following ways:
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To operate and deliver the services you have requested
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To provide you with information or services that you request from us
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To provide you with notices about your account
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To notify you about changes to Willow Pathways
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In any other way we may describe when you provide the information
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For any other purpose with your consent
Willow Pathways may also use your personally identifiable information to inform you of other services available from us.
Sharing Information with Third Parties
Willow Pathways does not sell, rent, or lease its visitor lists to third parties.
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Willow Pathways may share data with trusted partners to help perform statistical analysis, send you email or postal mail, or provide client support. All such third parties are prohibited from using your personal information except to provide services to Willow Pathways, and they are required to maintain the confidentiality and privacy of your information.
Willow Pathways may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process service on Willow Pathways or the Website; (b) protect and defend the rights or property of Willow Pathways; and/or (c) act under exigent circumstances to protect the personal safety of visitors or clients of Willow Pathways, or the public.
Tracking Website Visitor Behavior
Willow Pathways may keep track of how visitors interact with our Website through different types of Wix Analytic reports to determine what Willow Pathways services are the most popular. This may include what buttons on our Website are clicked the most, the pages, or URLs they lead to, and how clicking behavior changes over time with Website visitors. This data helps us understand how our visitors interact with our Website.
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Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.
Automatically Collected Information
Our Website may automatically collect information about your computer or hardware. This information can include your browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, quality of the service, and to provide general statistics regarding the use of our Website.
Use of Cookies
Our Website may use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your device. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of the cookie is to tell the web server that you have returned to a specific page. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Website.
The following links explain how to access cookie settings in various browsers:
Third-party services, such as Google Analytics or other applications offered through our Website builder, may have their own policies regarding how they collect and store information.​ To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy policies of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Willow Pathways secures your personal information from unauthorized access, use, or disclosure. When personal information is transmitted to other websites, it is protected using encryption such as the Secure Sockets Layer (SSL) protocol. Our Website uses SSL Protocol for this purpose.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. Therefore, we cannot ensure the confidentiality of any form of communication through electronic media, including email or text messages. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you we will:
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Delete your personal information from our Website records
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Direct any Website service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
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Complete the transaction for which the personal information was collected
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Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity
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Debug to identify and repair errors that impair existing intended functionality
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Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
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Comply with an existing legal obligation, or
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Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information
Children Under Thirteen
Willow Pathways Therapeutic Services LLC does not knowingly collect personally identifiable information from children under the age of 13 years on this Website. If you are under the age of 13 years, you must ask your parent or guardian for permission to use this website.
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Our Client Portal is available to clients ages 18 years and older. It is also available to clients who are between the ages of 13 years and 17 years with the permission of their parent(s) or legal guardian(s).
Email Communications
By providing your email and opting in, Willow Pathways may contact you via email for the purpose of providing announcements, alerts, information or services that you request from us, and/or general communication. Regular email is insecure in transit over the internet. All email communications with Willow Pathways that contains protected health information (PHI) will be encrypted, unless specifically requested otherwise. Willow Pathways will not contact you via email for marketing or promotional purposes.
Telephone and Text Communications
By providing your telephone number, Willow Pathways may contact you via telephone for the purpose of providing information or services that you request from us and/or general communications. Willow Pathways will not contact you via telephone for marketing or promotional purposes.
By providing your mobile number and opting in, Willow Pathways may contact you for the purpose of providing client announcements, alerts, information or services that you requested from us, and/or general communication. Text messages may be insecure in transit. Messages from Willow Pathways will not contain protected health information (PHI), unless you specifically request otherwise. For more information about text communications, please refer to Text Messaging Terms and Conditions.
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Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All categories listed above, excluding text messaging opt-in data and consent, will not be shared with any third parties.Willow Pathways will not contact you via text messages or telephone for marketing or promotional purposes.
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External Data Storage Sites
Data collected when visiting our Website may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. Wix.com stores your data on secure severs behind a firewall.
Willow Pathways may store your data on services provided by third-party hosting vendors with whom we have contracted.
Changes to This Notice
Willow Pathways reserves the right to change this Policy from time to time. For example, when there are changes to our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You will receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Website, and/or by updating any privacy information. Your continued use of the Website and/or services available after such modifications will constitute your: (a) acknowledgement of the modified policy; and (b) agreement to abide by and be bound by that Policy.
Contact Information
Willow Pathways Therapeutic Services welcomes your questions or comments regarding this Policy. If you believe that Willow Pathways has not adhered to this Policy, please contact us at:
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Willow Pathways Therapeutic Services LLC
881 Madison Ave
Mankato, MN 56001-6139
Email Address: info@willowpathways.com
Phone Number: 507-225-0450
Effective as of December 13, 2024